Provide your community with a centralized portal to submit and quickly respond to citizen requests with instantaneous communication, one-click sharing, and mobile access to information. Integrate IOT-connected devices with machine learning to proactively solve problems for your constituents…before they occur.
AvePoint Citizen Services makes it easier for governments to connect to citizens, modernize case management systems, improve customer satisfaction, streamline operations, speed up response time, and improve service. Replaces traditional call centers by digitally connecting to constituents in real-time. Uses the Internet of Things (IoT) and mobile devices with built-in geo-location services and mappings to proactively pinpoint, carry out, and complete tasks. Modernizes government administration to allow agencies to optimize responses today, for a better tomorrow.
AvePoint is available through IDIQs, GWACs, and BPAs across all federal agencies, and has FedRAMP-Authorized products.
Provide your community with a centralized portal to easily submit service requests from anywhere, anytime, and any device:
Retire old-school phone call processes and embrace the digital age:
Streamline case routing by simplifying the process of creating, tracking, and managing service info and requests: